FAQs

General FAQs

How does the booking process work?

All of the homes we manage are represented on our website. You can search for properties that are available for specific dates or browse all the properties before selecting what best fits your travel itinerary. Simply input the appropriate information into the form. If you decide to book on the spot, then follow the simple steps to book your vacation. If you need further assistance or would like to book by telephone, please don’t hesitate to give us a call at 850-899-5666.

Is there a security deposit to rent our homes?

No. In lieu of a security deposit we apply a non-refundable damage waiver fee of $50 to your reservation.

What is required to book a home?

Renters must be 25 years of age or older to make a reservation. We require a signed rental agreement along with a copy of a valid ID upon booking a property.

What is the cancellation policy?

CANCELLATION POLICY: We strongly encourage our guests to purchase the optional travel insurance to protect your vacation investment. All reservations include an administrative fee of $35 (plus taxes) upon booking which is non-refundable in the event of a reservation cancellation. Credit cards processing fees will be charged upon cancellation which is equal to 3.25% of all payments made.

Reservations canceled at least 60 days before check-in date will receive a 100% refund, minus cancellation fees. Reservations canceled between 30 to 60 days before check-in date will receive a 50% refund, minus cancellation fees. Reservations canceled less than 30 days before check-in date will result in forfeiture of the full advance rental payments and any other payments.

Do you offer travel insurance?

Absolutely. CSA/Generali Travel Insurance is available for purchase through Sunshine Vacation Rentals of the Forgotten Coast. Travel insurance plans are optional but strongly recommended in order to protect your investment. For details of coverage provided please visit www.csatravelprotection.com.

What time is check in/check out?

Check-in is at 4 pm EST on your arrival date. Check out is 10 am EST on your departure date.

Can I check in early or check out late?

It depends on the time of year. We can sometimes work with guests if we do not have anyone checking in or checking out the same day. During the summer months, we can’t offer early check-in or late check-out. If accommodations can be made for early check in or late check out a fee will apply.

Can I bring my pet with me?

Some homes allow pets. A non-refundable pet fee of $125 or $200 will be applied to your reservation. Please visit our website to view our pet-friendly properties.

How do I get a key to the rental unit?

Most units will have a code code on the front door. It will be provided to you 7 days prior to arrival date.

Are linens and towels included with the rental?

Yes, we’ve got you covered and dried. We provide one set of sheets per bed, and bath towels, hand towels and washcloths for a maximum occupancy limit.

What is provided in each home?

All homes are privately owned and reflect the individual owner’s personal taste. All homes are equipped with basic items such as kitchenware, TV’s, internet, linens and towels. We provide a starter supply of paper towels, toilet paper, trash bags, dishwasher detergent, dishwashing soap, sponge, hand soap, laundry detergent and fabric softener.

What do I do if there is a problem with the home?

We are available 24/7 for any emergencies. A phone number will be provided to you to contact us in case of an emergency.

Are pets allowed on the beach?

Pets are allowed on the beach in Gulf County (St. Joe Beach, Port St. Joe, Cape San Blas and Indian Pass). Pets are not in Bay County except in designated areas (Mexico Beach).

What are the benefits of a vacation home rental?

Our vacation homes are stocked in such a way that you always feel like you are coming “home” to your “vacation home” rather than returning to a small hotel room. You will be able to enjoy a full service home while you are on vacation rather than a small hotel room.

Are the homes non-smoking?

Yes, all homes are non-smoking and this rule is strictly enforced. However, smoking is permitted in the patio areas outside of home.

What are the benefits of a vacation home rental?

Our vacation homes are stocked in such a way that you always feel like you are coming “home” to your “vacation home” rather than returning to a small hotel room. You will be able to enjoy a full service home while you are on vacation rather than a small hotel room.